Tips on Answering Call Center Interviews
- March 26, 2017
- Posted by: BF Callcenter
- Category: Uncategorized
will be discussing the most common and hardest to answer call center interview questions for beginners, first timers, and freshers. I also would be equipping you, our dear readers with valuable tips on how to answer these call center interview questions. While call center interview questions will mostly resemble interview questions found in job interviews in other industries, the content of your answers will have to be tailor-made for the needs of call center companies. Job interviewers in call center companies will primarily be on the lookout for skills such as flexibility, customer service, multitasking, good communication, and critical thinking. This blog post featuring call center interview questions and answers is presented in a question and answer format and will help you pass call center interviews. The answers are given in a script format.
A very good answer to the call center interview question would be to talk about your hobbies. When you do talk about hobbies, remember that by doing this, you are also providing the interviewer with information about your skills. For example, if you say that you play sports like basketball or baseball, this tells the interviewer that you are competitive. If you say that you like to play chess, this means you’re analytical. If you tell the interviewer that you are involved with various organizations, this spells leadership and people skills. So do not take this call center interview question for granted. Make sure to answer this question by giving the interviewer an idea that you are who they are looking for.
Your expectations of a call center job are. Answer this question by giving out your general expectations of a call center job. Describe the work (selling if it’s a sales account, instructing callers if it’s a technical support account, etc.) or the people working in call centers. This call center interview question will only be asked if you don’t have any call center experience yet.
The interviewer wouldn’t want to hear that you are in this just for the money, By applying for a call center position, you should already be confident with your communication skills. Is a good example of how you can relate your college degree to a job in a call center.
You would want to enumerate skills that are needed as a call center agent. These includes (but are not limited to): flexibility, adaptability, good communication skills, good listening skills, patience, proficiency in Microsoft Office programs, good typing speed, and excellent multi-tasking skills. Of course when it comes to your weaknesses, you don’t want to say that you don’t have any as this will make you look egotistic. So make sure to be prepared to come up with at least one weakness that isn’t too negative.
Enforcing your answers to the previous call center interview question presented. You can also answer questions by expounding on your strengths and good qualities.
Call center interview questions aims to look at how you see yourself as a person. Most of us would apply for a job at the age of twenty and at that age, it is presumed that you already have some achievement even if it is only in your own right such as motherhood, marriage, etc. Rack your brain. You’ll think of something.
Do not say that you don’t have any qualities that are negative. If you do this, you will look proud and conceited to the interviewer. The best approach to answering this call center interview question is to present a trait of yours which is not that negative.
The interviewer wants to know if your goals in life are in line with the company’s objectives. It is good to be honest with the interviewer on this question so that expectations will be properly set.
If you know anything about the company. It isn’t necessary to know when the company was established or how much they made in the last quarter. You can answer this call center interview question by just giving out general and insignificant information about the company. Of course if you know tidbits like the name of the company president or a recent merger between the company and another call center, then by all means, do impress the interviewer with this information. So as not to be caught empty handed, it is advisable to do some research about the company before the interview. Obviously, please avoid telling anything negative about the company.
What is your expected salary?: As much as possible, do not answer this question with a figure. The best way to answer this call center interview question is by saying that you are okay with whatever the company decides to give you. If the interviewer asks you to give a figure, then that is the only time that you should give a figure. Of course, make sure that you can defend your answer. Do not give a figure that is very small. The interviewer might think that you don’t value yourself, and you have a low self-esteem. A good practice is to come up with a figure that is a few thousands higher than the industry average or what you were given previously by your old company. When the interviewer asks why, then you can simply say that this is the average salary in the industry or that you want to have a job that pays more than your previous one.
Reinforce your position by enumerating your strengths and how these strengths can relate to being a good call center agent. Answer this call center interview question with a lot of confidence and conviction.