Inbound and Outbound Customer Service - B&F Call Center Solutions

Improving Profits

We eliminate the "burden cost" (medical, dental, etc) of hiring internal employees.
We maintain your existing customer base through regular check-up calls, responding immediatelly to needs and issues, etc.
Strategic sourcing of call agents reduces base rates by as much as 30%.

Controlling Quality

We provide client with standard and On-demand reporting per client's request.
We have in place a Quality Assurance program that allow us make sure our agents meet our High Customer Satisfaction Standards.
We give clients access to our Online Portal, from where they can monitor their campaign in real-time, with options of listening, coaching and take the call if needed.

Continuous Improvement

We perform weekly meeting with our management staff, to review agent's performance and apply any adjustment need it.
We do weekly or bi-weekly meeting with the client to review SLA and process to make sure client's goal are achieved.
We attend several events during the year to stay updated with new technology and process used in the industry.
Scaling ability in order to meet any client's current and future needs.

Market Expansion

We cover countries that speak Spanish, English, Portuguese, French, Hindi, Farsi, Philippines and many more
As customer demand requires, we can scale up or down the agents needed to carry out campaigns
Time Zone flexibility

Testimonials

It has been my pleasure to have B&F Call Center Solution provide me with an answering service.
This was my first time using an answering service and I wasn’t quite sure what to expect. I found that they were very
professional and able to tailor their service to my needs. B&F Call Center Solution has been a Great addition to my company
and I highly recommend the company.”Mr. Felix and his team are consummate professionals and have helped me to manage
and grow my business with the aid of their call center I recommend them to anyone who has need of this service most highly.

Paul DuBock
This Call Center provides all the features and services we looked for in a call center. Specifically,
B&F Call Center services are wide-ranging and comprehensive, enabling companies to develop
a variety of outbound calling campaigns that can grow their business and improve customer satisfaction.

Laura Valentina Grisales Moncada
BF Call Center Solution are such a proactive and committed Team to work with;
they have amazing bilingual representatives who take care of customers in a very efficient way.

Lissy Guerrero
This such a good call center for outbound services. It assists businesses that have specialized needs and
high call volumes while offering a range of outbound services that support virtually any calling campaign.

Angelica Osorio Rodriguez
My experience was EXTREMELY reassuring and amazing. I am a community organizer and I needed last-minute translation services for a Zoom call with over 100 people and I had no idea what I was doing. I got in contact with Felix Murcia from B&F only 48-hours in advance. Honestly, I didn't think any service would take a job on such short notice. Felix was extremely professional and responded to all of my emails immediately. What's more, he reassured me that he would take care of everything as long as I could just send him any information for the translator. He and the translator Robinson got in touch with an hour before the event to go over any questions I had. They were both on the call, which was good because we were having technical difficulties with the translation feature on Zoom. Once it was figured out, everything ran smoothly. Our Spanish-speaking attendees said the translation was excellent, which was impressive because Robinson was translating for an entire panel about education policy. I didn't know what to expect, but this was perfect. I would use them for translation services for any call in the future. The price was even less than what I expected. Thank you!

Griffin Muckley

Full Call Center Services

B&F Call Center Solution counts with a superior customer care service, high-level managers and dedicated specialists will guarantee the best and most unbeatable customized inbound solution for every company. B&F Call Center Solutions offers a large number of different inbound solutions, created and customized in order to meet the uniqueness and need of every single client.

B&F Call Center Solutions understands better than anyone that each and every single client is unique; therefore, B&F Call Center Solution has made it its top priority to provide each client with the best-personalized support to meet all expectations. With over 13 years of experience in costumer services and dedicated professionals working hand by hand with the client, B&F Call Center Solution can ensure the highest level of quality and the best results.