B&F Call Center Solution state-of-the-art infrastructure and software allows us to offer the following services through our Client Control Panel:
Remote Monitoring – Client can select the agent to monitor, silent monitor, view agent’s call information.
Real Time Reporting – Analyze efficiency and agent performance.
Historical reporting – Client can use standard reports provided by us or will develop customized reports.
Call recording – 100 % recording of all calls.
Full System Integration – We adapt to your system.
IVR Services – Customized to meet client needs.