Improving Profits
- We eliminate the “burden cost” (medical, dental, etc) of hiring internal employees.
- We maintain your existing customer base through regular check-up calls, responding immediatelly to needs and issues, etc.
- Strategic sourcing of call agents reduces base rates by as much as 30%.
Controlling Quality
- We provide client with standard and On-demand reporting per client’s request.
- We have in place a Quality Assurance program that allow us make sure our agents meet our High Customer Satisfaction Standards.
- We give clients access to our Online Portal, from where they can monitor their campaign in real-time, with options of listening, coaching and take the call if needed.
Continuous Improvement
- We perform weekly meeting with our management staff, to review agent’s performance and apply any adjustment need it.
- We do weekly or bi-weekly meeting with the client to review SLA and process to make sure client’s goal are achieved.
- We attend several events during the year to stay updated with new technology and process used in the industry.
- Scaling ability in order to meet any client’s current and future needs.
Market Expansion
- We cover countries that speak Spanish, English, Portuguese, French, Hindi, Farsi, Philippines and many more
- As customer demand requires, we can scale up or down the agents needed to carry out campaigns
- Time Zone flexibility
Testimonials
Full Call Center Services
B&F Call Center Solution counts with a superior customer care service, high-level managers and dedicated specialists will guarantee the best and most unbeatable customized inbound solution for every company. B&F Call Center Solutions offers a large number of different inbound solutions, created and customized in order to meet the uniqueness and need of every single client.
B&F Call Center Solutions understands better than anyone that each and every single client is unique; therefore, B&F Call Center Solution has made it its top priority to provide each client with the best-personalized support to meet all expectations. With over 13 years of experience in costumer services and dedicated professionals working hand by hand with the client, B&F Call Center Solution can ensure the highest level of quality and the best results.