Voice AI Agent
AI Voice Agent
Automate routine calls with natural, human-like conversations. Qualify leads, answer FAQs, book appointments, and escalate to your team when it matters — all inside your communications stack.
Human-centric automation that scales
Built for busy teams that need consistency, speed, and seamless handoff to people when required.
Task Automation
Answer FAQs, route calls, qualify leads, or book appointments — 24/7.
Human-Like Interaction
Understands context and intent for natural, empathetic conversations.
CRM Integration
Personalize responses with data dips and write-backs to your systems.
70+ Languages
Serve diverse customers with multilingual support across regions.
Real-world conversations
Three typical call types your AI Agent can take off your plate while keeping your brand voice consistent.
1) Appointment booking
- Greets the caller and confirms the service needed.
- Checks available times and offers options.
- Captures name, phone, and confirms booking by SMS/email.
- Escalates to a human if edge cases or special rules apply.
2) Technical question
- Identifies the product and issue in natural language.
- Pulls steps from your knowledge base; walks the caller through.
- Creates a ticket with context and recording if needed.
- Transfers to the right specialist if the issue is complex.
3) Lead qualification
- Captures interest, budget, and timeline.
- Scores the lead and pushes details to your CRM.
- Books a meeting or hands off to your sales queue with context.
Demo videos
Key capabilities
- Natural language understanding with tone/intent awareness.
- Seamless escalation to human agents with context transfer.
- Reads/writes customer data from your CRM or ticketing tool.
- Operates 24/7 with reliability designed for contact centers.
Popular integrations
HubSpot, Salesforce, Zendesk, Zoho, Pipedrive, Microsoft Dynamics, and more.
Choose the right level for your team
From starter flows to advanced, multi-intent agents with deep CRM sync.
AI Assistant
Starter scope
- Pre-defined flows for FAQs & basic info
- Standard NLU; basic intent recognition
- Up to 5 languages
- Basic CRM lookup
AI Professional
Growing teams
- Customizable flows with conditional logic
- Enhanced NLU; multi-intent handling
- Up to 20 languages
- Read/write to CRM; guided onboarding
AI Enterprise
Advanced use cases
- Complex, rule-based scripting with LLM support
- Deep intent analysis & advanced analytics
- 70+ languages
- 2-way CRM sync; HA deployment
Good to know
Can it escalate to a human?
Yes — when topics are complex, sensitive, or high-value, it transfers to the right person and passes context so callers never repeat themselves.
How many languages are supported?
Configurations support more than 70 languages, ideal for global or multilingual teams.
Will it work with our CRM?
It integrates with popular CRMs and support tools to personalize greetings, fetch history, and update records in real time.
Is it reliable enough for our contact center?
Designed for high availability with enterprise-grade uptime and 24/7 operations.
Capabilities across Essential, Premium, and Ultimate
Adapted from Ultatel’s Voice AI Agent tiers
| Feature / Capability | Essential | Premium | Ultimate |
|---|---|---|---|
| Task Automation | Pre-defined flows | Customizable flows | Advanced conditional scripting |
| Human-Like Interaction | Standard NLU | Enhanced NLU with context | Advanced NLU/LLM, nuanced |
| Conversational Understanding | Basic intent recognition | Multi-intent, sentiment hints | Deep analysis, emotional intelligence |
| CRM Integration | Basic data dip | Read/write key fields | Full 2-way sync, custom objects |
| Knowledge Base | Standard KB access | Dynamic KB integration | Advanced contextual knowledge |
| Multi-Language Support | Up to 5 languages | Up to 20 languages | 70+ languages |
| Seamless Handover | Context transfer | Intelligent routing | Skill-based, full context |
| Appointment Booking | Basic requests | Calendar integration | Multi-resource, rule-based |
| Payment Handling | Optional add-on | PCI-compliant | Secure, integrated |
| Outbound Campaigns | Reminders/notifications | Personalized outreach | Interactive multi-step flows |
| Analytics | Basic logs | Dashboards & KPIs | Advanced AI insights |
| Support & Implementation | Self-service setup | Guided onboarding | Dedicated strategist, TAM |