|
How To Use The Right Tone of Voice |
https://www.youtube.com/watch?v=4fwqJMYeVfw |
|
Active Listening Exercises |
https://www.youtube.com/watch?v=KNYBTZjE2Yk |
|
7 Tips for Effective Communication |
https://www.youtube.com/watch?v=fPXruR7bgsk |
|
Managing Silent Gaps In Calls |
https://www.youtube.com/watch?v=TfIeWudytZk |
|
Work at Home Stress |
https://www.youtube.com/watch?v=WCPGAcnWKmw |
|
How to Ask Probing Questions |
https://www.youtube.com/watch?v=bQ90ZCNFuq0 |
|
How to Handle Stress |
https://www.youtube.com/watch?v=bF_LmmJFa9w |
|
How To Get The Most From Coaching Sessions |
https://www.youtube.com/watch?v=5COaI8el3Fg |
|
5 Tips for Expressing Empathy Over the Phone |
https://www.youtube.com/watch?v=ZoLjrjtwudM |
|
Why Metrics Matter for Contact Center Agents |
https://www.youtube.com/watch?v=0EMJz9Uu6HE |
|
How to Deal with Conflict |
https://www.youtube.com/watch?v=jq5ix9FAfig |
|
10 Tips to Succeed |
https://www.youtube.com/watch?v=61vb_vYPfBA |
|
How To Make Callers Feel Important |
https://www.youtube.com/watch?v=Jus5Cn6wuFg&t=22s |
|
How To Use The Right Tone of Voice 2 |
https://www.youtube.com/watch?v=4fwqJMYeVfw&t=35s |
|
How To Build Rapport |
https://www.youtube.com/watch?v=3Ijl5NcLWzU |
|
Controlling Talkative Callers |
https://www.youtube.com/watch?v=mYteivuV8bU |
|
5 Common Mistakes Agents Make & How to Avoid Them |
https://www.youtube.com/watch?v=zpvCMovj1WU |
